kgd99 Privacy Policy
Your personal information is our top priority. kgd99 keeps your data secure through full SSL encryption and internationally standard security measures.
Introduction and Scope of Policy
This privacy policy ("Policy") describes in detail how kgd99 collects, processes, stores, and protects the personal information of users ("you" or "user") of its website and services. By using any kgd99 service, you are considered to have given your consent to the terms of this Policy. You are requested to read and understand this Policy. If you disagree with any part of this Policy, please refrain from using our services.
Who This Policy Applies To
This privacy policy applies to all registered and unregistered users of kgd99 who visit our website, open an account, use betting or casino services, or contact our customer support. Separate privacy rules may apply to company employees and partners.
Section 1: What Information We Collect
kgd99 may collect different types of information at various stages of its relationship with you. A detailed description by category is provided below.
1.1 Identity Information
- Full name and date of birth
- National ID or passport number (for verification purposes)
- Address and country
- Email address
- Mobile number (for verification and security)
1.2 Financial Information
- bKash, Nagad, Rocket, Upay account details
- Bank account number and name
- Deposit and withdrawal history
- Transaction amounts and timestamps
1.3 Usage Information
- Login history and session details
- Betting and gaming activity data
- Preferred games and betting types
- Promotional offer uptake information
1.4 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookie and session tracking data
- Referral source and site navigation
Section 2: Purposes of Using Information
kgd99 uses collected information only for lawful and specific purposes. We never sell your information to third parties.
2.1 For Service Operation and Improvement
We use your information to create and manage your account, process transactions, keep betting and casino services running, and improve the quality of your experience. This includes managing bonuses and promotions, running the VIP program, and providing a personalised experience.
2.2 For Security and Fraud Prevention
Information is used to ensure account security, detect and prevent fraudulent activity, carry out anti-money laundering (AML) measures, and verify your identity (KYC). This is essential for protecting you and other users.
2.3 For Communication and Support
We use your email address and mobile number to send account-related notifications, transaction confirmations, customer support, and important security alerts. If you do not wish to receive promotional communications, you can opt out at any time.
2.4 For Analysis and Development
User behavioural data is analysed to improve the quality of our website and services. This analysis is conducted in a fully anonymous and aggregated form, with no personal identity revealed.
Section 3: Sharing Information with Third Parties
kgd99 never sells your personal information. However, information may be shared with third parties in specific circumstances.
3.1 Payment Processors
To process your deposit and withdrawal requests, we share necessary financial information with bKash, Nagad, Rocket, Upay, and our banking partners. These organisations are governed by their own privacy policies.
3.2 Game Providers
Our game providers, including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi, may receive a limited amount of technical information to support a seamless gaming experience. Personal financial or identity information is not shared for this purpose.
3.3 Legal Obligations
Where we are required to comply with applicable laws, court orders, or decisions of regulatory authorities, we may provide the information necessary to meet those legal obligations. In such cases, we always provide only the minimum information required.
3.4 Technology Service Providers
We work with trusted technology partners for secure hosting, cybersecurity, data analytics, and customer support management. These partners are bound by strict confidentiality agreements with us and may only use information for specified purposes.
Section 4: Cookies and Tracking Technologies
Cookies and similar technologies are used on the kgd99 website to improve your experience and ensure the functionality of our services.
4.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, manage security tokens, and save your preferences. They cannot be disabled, as doing so would disrupt the normal operation of the service.
4.2 Analytical Cookies
The data collected by these cookies to understand how users interact with our website is fully anonymous. This information is used solely to improve service quality and is not used to identify you personally.
4.3 Managing Cookies
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality of the kgd99 website. Contact our support team for more information.
Section 5: Data Retention and Deletion
kgd99 does not retain your personal information longer than necessary. The retention period depends on the purpose of use and applicable legal requirements.
5.1 Active Account Data
Your information is retained while your account is active and for a defined period after account closure in accordance with legal obligations. Financial transaction data may generally be retained for a longer period as required by law.
5.2 Data Deletion Requests
Within the limits of legal obligations, you may request that your information be deleted. To make this request, contact our support team by email. After receiving your request, we will complete the process within a reasonable time.
Section 6: Data Security Measures
kgd99 uses industry-leading security technology to protect your information.
- SSL/TLS Encryption: All data transfers on our website are secured with 256-bit SSL/TLS encryption, equivalent to the standard used in the banking industry.
- Secure Servers: Your information is stored on dedicated servers with advanced security measures, where regular security audits are conducted.
- Two-Factor Authentication (2FA): Two-factor authentication is available to protect your account, preventing unauthorised access.
- Access Controls: Only authorised staff have access to your information. Every access is logged and regularly reviewed.
- Regular Security Audits: Our security team regularly conducts penetration testing and security audits to identify and prevent any potential risks.
Section 7: Your Rights
As a kgd99 user, you retain the following rights regarding your personal information.
Right to Access
You have the right to request information about what data we hold about you.
Right to Correction
You have the right to request correction of any inaccuracies in your information.
Right to Deletion
Within the limits of legal obligations, you have the right to request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be restricted.
Right to Object
You have the right to object to marketing messages or certain types of processing.
Right to Data Portability
You have the right to receive your information in a commonly readable format and to have it transferred.
How to Exercise Your Rights
To exercise any of the above rights, contact our customer support team by email. After the type of request and the verification process are completed, we will respond within a reasonable time. Some additional information may be requested to verify your identity, which is done solely for security purposes.
Section 8: Protection of Minors
Age Restriction
kgd99 services are for persons aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21. Documents may be requested at registration to verify age. If we find evidence that we hold information about a minor, we will immediately close the relevant account and delete all associated data.
Section 9: Policy Changes and Updates
Notice of Changes
kgd99 reserves the right to update or amend this privacy policy at any time. If significant changes are made, we will send a notification to your registered email address and note the update date on this page. Continued use of kgd99 services after any change will be considered as your consent to the revised policy. You are therefore advised to visit this page regularly.
Section 10: Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us.
Contact Us
If you wish to exercise your privacy rights, clearly state the subject of your request in your email to us. For faster assistance, include your account details.